Terms and Conditions

Welcome to Face Cosmetics by Samantha Jane. By accessing our website or purchasing our products, you agree to be bound by the following Terms & Conditions. Please read this document carefully.

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1. About Us

This website is operated by Face Cosmetics by Samantha Jane (“we”, “us”, “our”). We specialise in high-performance skincare powered by advanced ingredients, including PDRN and premium cosmetic formulations.

By visiting our site and/or making a purchase, you engage in our service and agree to comply with these Terms & Conditions.

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2. Eligibility to Purchase

To order from our website, you must:

• Be at least 18 years old

• Provide accurate, complete billing and delivery information

• Be authorised to use the payment method provided

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3. Product Information & Disclaimer

We strive to provide clear and accurate information across all product listings, including benefits, usage guidelines, ingredient lists and imagery.

However, we do not warrant that all descriptions or content are entirely error-free.

All products are intended for external use only.

Individual results may vary depending on skin type, lifestyle, and routine. If you are unsure about any ingredient or have known sensitivities, please consult a professional before use.

We strongly recommend completing a patch test before applying any new skincare product to the face or body.

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4. Pricing & Payments

All prices are displayed in GBP (£).

We reserve the right to:

• Update prices without notice

• Correct pricing errors

• Refuse orders where pricing information is incorrect

Payment is required in full at the time of purchase. By placing an order, you confirm that the payment details provided are valid and correct.

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5. Order Acceptance & Availability

All orders are subject to availability.

We may refuse or cancel orders for reasons including:

• Stock shortages

• Suspected fraudulent activity

• Incorrect pricing or product information

• Errors in order details

If an order is cancelled, you will be refunded in full.

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6. Shipping & Delivery

We aim to process and dispatch orders promptly. Delivery times are estimates and may vary due to courier delays, weather conditions, customs, or unforeseen circumstances.

Once your order has left our facility, responsibility passes to the courier. Customers are responsible for:

• Providing accurate delivery information

• Tracking their parcel

• Contacting the courier regarding delivery issues

We are not liable for missed deliveries caused by incorrect addresses or courier delays.

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7. Returns, Refunds & Exchanges

For hygiene and safety reasons, we cannot accept returns on opened or used skincare products.

You may return unopened, unused products within 14 days of delivery, provided they remain in original condition and packaging.

We do not refund:

• Opened or used items

• Products damaged after delivery

• Orders returned outside the return period

• Delivery fees (unless the item arrived faulty)

Faulty or Damaged Items

If your order arrives damaged or faulty, please notify us within 48 hours, including clear photographs of:

• The damaged item

• The packaging

• Your order number

We will offer a replacement or refund depending on the issue.

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8. Allergies & Skin Reactions

Our products are formulated with high-quality, skin-loving ingredients. However, we cannot guarantee that adverse reactions will not occur.

By purchasing, you acknowledge that:

• You are responsible for reviewing full ingredient lists

• Patch testing is advised before full use

• We are not liable for allergic reactions or irritation

• Results vary between individuals

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9. Professional Advice

All information provided on our website—including educational content, ingredient descriptions, skincare tips, and product guidance—is for general informational purposes only.

It is not intended to replace medical, dermatological, or professional aesthetic advice.

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10. Intellectual Property

All content on this website—including text, graphics, images, branding, packaging designs, names, and logos—is the property of Face Cosmetics by Samantha Jane.

It may not be copied, reproduced, or distributed without written permission.

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11. Liability Limitation

To the fullest extent permitted by UK law, Face Cosmetics by Samantha Jane is not liable for:

• Misuse of products

• Allergic reactions or irritation

• Results that differ from customer expectations

• Losses arising from website downtime or technical issues

• Courier delays or failed deliveries

• Indirect, incidental, or consequential damages of any kind

Your use of our products and website is at your own discretion and risk.

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12. Privacy & Data Protection

Your personal information is handled in accordance with our Privacy Policy, which outlines how your data is collected, used and protected.

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13. Governing Law

These Terms & Conditions are governed exclusively by UK law.

Any disputes shall be resolved under UK jurisdiction.